PRIVACY POLICY 

This Privacy Policy comes into effect from October 22 2020. 

We at Ruharoma are committed to protecting and safeguarding your privacy.

This Privacy Policy describes the types of personal information we collect on the Ruharoma website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

This Privacy Policy governs only information provided to Ruharoma. It does not govern any other information or communications that may have been collected through Ruharoma brick and mortar retail stores or collected in any other manner like promotions, personal contact programmes, etc.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

WHAT TYPE OF INFORMATION DO WE COLLECT? 

In general, you can visit the Ruharoma Online Store without telling us who you are or revealing any personally identifiable information. You can, however, also register at our website which enables us to contact you by email to inform you about our products or respond to your comments or queries. In order to take advantage of some features of the site, you can register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password. Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.

The technology that we use also allows us to collect aggregate information that does not identify you personally but lets us know your technology usage like the Uniform Resource Locator (URL), Internet Protocol (IP) Address, your operating system and browser type, etc. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any such aggregate information which does not personally identify you. If any such aggregate information is correlated to you, it will be protected like any other personally identifiable information as described under this Privacy Policy.

 

WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate Ruharoma's services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

CREDIT CARD, DEBIT CARD AND BANKING INFORMATION

Ruharoma does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data does not come to Ruharoma. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by Ruharoma.

HOW DO WE STORE, USE, SHARE AND DISCLOSE PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

COMMUNICATION WITH SITE VISITORS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

COOKIES

We use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always feel free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website. 

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

CHILDREN’S PRIVACY

Ruharoma’s website is not designed for persons under the age of 16 and we do not knowingly collect personally identifiable information from anyone under the age of 16. If you are under 16 years of age, you may browse Ruharoma under parental supervision, but please do not provide your personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on the website, we will delete the information from our records.

WITHDRAWING CONSENT 

If you don’t want us to process your data anymore, please send us a mail to ruharoma@gmail.com 

COMMENTS

We have taken great efforts to ensure that your visit to Ruharoma is an excellent and fruitful one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at ruharoma@gmail.com

YOUR CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.